To The Staff, Wedding 11th October Alcock - Avison We would like to thank you all for making our son's wedding such a special day. Everything was fantastic the food, the service and good manners of all the hard working staff. Special thanks to Simon and Fiona for their dedication. Love from
Kathleen and John Alcock XXX
To The Manager
" We would just like to pass on our heartfelt thanks to all of your staff who showed great professionalism and skill at our son's fortieth birthday last Monday. Our family and friends, many of whom had travelled long distances were so impressed with the room setting, first class meal, and the tremendous service given by all your staff - I'm sure you are very proud of them. Please pass our special thanks to Will who orchestrated everything so well."
Best Wishes Andrew & Jenny Skelton
Mr and Mrs A Skelton 6th April 2009
Dear Sam and Lisa
Just a line to thank you and your staff for making last Saturday such a perfect day for us, and for Sophie and Gareth. Since we first called in at Kenwick almost a year ago, we have been treated with utmost courtesy and consideration, and are so glad we decided to hold our daughters wedding at your hotel
We are grateful that you were flexible and cooperative in dealing with our requests, and appreciative that you always seemed interested and enthusiastic over our vision for Sophies special day. Indeed, you provided a complete service for us and our guests - in the hotel, the spa and golf club.
On the big day itself, the final piece of the jigsaw - Pascal and his staff produced great food. The Fish & Chip cones and Beef Wellington in particular recieved many compliments!
Please pass on our thanks to all your staff, we wish you well for the future.
Best Regards
Jenny and John Saturday 18th April 2009
Dear Lisa,
My business, in the financial services industry, is a client based business where providing advice and solutions in the short term is paramount but also providing an ongoing service and actually delivering that service is as equally important.
Over recent times we have visited a number of local restaurants for special occasions with our close and extended family. Many have left us disappointed on particular parts of our visit. The speed of service, variety of menu, quality of food has all left us with a sour taste in our mouth.
We recently had the opportunity to visit your hotel for a special occasion meal and on arrival we could see that the restaurant was at full capacity.
However this did not stop you delivering excellent service throughout our visit. The variety of menu, quality of food and overall ambience of the restaurant was superb but maybe these should be delivered as standard anyway?
The parts that made your hotel excel was the way you went the extra mile for the out of the ordinary events. The child who did not like anything on a particular part of the menu, and even though the restaurant is running at full capacity, was delt with, with no fuss and the manor of your staff, who were always willing to help the less able move around the restaurant with ease, something we have not witnessed before at other restaurants.
All of the above factors demonstrate that you really do deliver service on an ongoing basis and I will have no hesitation in recommending anyone to your hotel in the future.
Yours Sincerely
John Booth
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